That is the rule rather than the exception. Most business owners mainly know that something is not running smoothly. The first two steps exist precisely to make that clear.
How we work
Clear, step by step and with no surprises
We keep the process deliberately simple. At every stage you know where we are, what is expected of you and where your money is going.
- Free intro call
- Fixed price up front
- Support after launch
The process
Six steps from conversation to results
For a photo shoot we move through this faster than for a full managed IT rollout, but the order stays the same.
And if you do not know yet what you want?
- 01
Getting to know each other
A conversation at your premises or online. We ask about your business, your customers and where the friction is right now. You talk, we listen and think along. Free of charge and with no obligation.
- 02
Analysis and baseline
We look under the bonnet. What state is your IT in, how does your website perform, how easy are you to find and what does someone run into when they look you up? You get an honest picture, including the things that are already going well.
- 03
A proposal with a fixed price
You receive a concrete plan: what we do, what it delivers, what it costs and when it is finished. In plain language, with no small print and no line items you never asked for.
- 04
Carrying out the work
We get started and keep you posted along the way. Anything that touches your business we schedule for the moments that cost you least, including outside office hours.
- 05
Delivery and explanation
We do not just hand things over, we explain them. You and your team know how everything works and what you can change yourself. Nothing is locked behind language only we understand.
- 06
Support and improvement
After that we stay reachable. For maintenance, for questions and to keep adjusting course based on real numbers. Digital work is never finished in one go.
What we commit to
Four things you can expect from us
One consistent point of contact
No rotating account managers. You speak to the people who actually do the work.
Clear before we start
Price, schedule and expectations are agreed before we begin. Extra work is discussed with you, never slipped in quietly.
Quick to reach
We normally respond to enquiries within one working day. For ongoing agreements we put response times in writing.
No gilded cage
Ongoing services can be cancelled, and you always have access to your own systems and data.
Rates
Honest, transparent and known in advance
For projects we work with a fixed price. So you know exactly what a website, a shoot or a rollout is going to cost before we start.
For ongoing services such as managed IT, maintenance or social media we work with a clear monthly fee or an agreed hourly rate. What we do not do is add line items afterwards that you never asked for.
Does something extra come up along the way? Then we talk it through with you first. We only carry on once you have given the go-ahead.
What you get from us either way
- An honest answer, even when it means you do not need something
- Explanations in normal language, without the jargon
- Work scheduled for the moments that affect you least
- A price that matches what was agreed up front
- Someone to reach, even after the invoice is paid
Curious what could work better for you?
Book a call with no strings attached. We take a look, ask the sharp questions and tell you honestly what we would do. Even if that means you are better off changing nothing for now.